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Quality Management for New Values

We have established our commitment to quality as our "Basic Quality Policy" in order to continue earning the trust of our customers by providing safe, high-quality products and solutions that make their imaging environment more comfortable. This policy has been extended to all group companies in Japan and overseas, and quality assurance activities are carried out under a consistent policy throughout the company.

Quality Basic Policy

The EIZO Group is committed to continually fulfilling customers' expectations by proposing and offering high quality products, services, and solutions

  1. Aim to develop high quality products by pursuing the world's highest level of technology.
  2. Carry out our responsibility for environmental preservation by actively reducing the effects on the environment in every business activity from product development to manufacturing to sales and service.
  3. Set the quality target which are carried out and reviewed by all the employees in every business activity.
  4. Establish a quality management system, review it periodically, and continually improve it to sustain its validity and suitability.
  5. Meet the expectations of both healthcare professionals and those who receive medical treatment by providing medical devices with assured quality, effectiveness, and safety.
  6. Comply with legal and social requirements.

Mr. Kenichi Fujii
Executive Operating Officer
Research and Development

Quality Management System

Based on our basic quality policy, we have established a consistent quality management system from planning and development to manufacturing, sales, and after-sales service. We have also acquired ISO9001 and ISO13485 (medical devices) certifications, which are international quality management standards, and incorporated them into our quality management system to continuously and voluntarily improve the quality of each process.

ISO9001 (Quality Management System)

ISO 9001:2015
Certificate Registr. No.
09 100 3295
First Certification
Product planning, design/development, manufacturing, sales and service of display monitor equipment and peripherals used for computers, entertainment and computing systems
Certification Body
TÜV Rheinland Cert GmbH

ISO13485 (Medical devices Quality management system)

EN ISO 13485:2016
Certificate Registr. No.
SX 601461700001
First Certification
Design and Development, Manufacture, Distribution, Installation and Service of Display monitor equipment and Peripherals for Medical systems (OR, IVR, Diagnostic imaging system and PACS)
Certification Body
TÜV Rheinland LGA Products GmbH

Quality Assurance Structure

One of our strengths in the pursuit of quality is that the EIZO Group possesses all the necessary functions, ranging from planning and development, procurement, and production, and to marketing and after-sales service. This structure allows us to accurately capture user wants and potential needs and swiftly reflect the requested or demanded performance and quality into the designs of products and services in the planning and development stages to thoroughly create quality.

Ensuring Quality in Planning and Development

Our quality assurance team plays a central role at the side of the design, development, and manufacturing teams throughout the entire production process, including the early phase of development. Also, it effectively conducts comprehensive quality assurance activities to achieve uncompromising results.

Identification of issues and risks at the planning stage

The realization of innovative products requires new devices, image processing technologies, and production technologies, but at the same time, unknown risks are inherent in new technologies. Therefore, in the early stages of development, all departments from planning, development, manufacturing, quality assurance to customer support gather to thoroughly identify issues and risks when introducing new technologies.

Reinforcement of upstream design and strength of in-house development

In the development process, we clarify product design requirements, including issues and risks identified, and strengthen upstream design (front-loading) through the use of 3D-CAD and simulations of high-speed signal transmission, heat, and EMI. In the modular design of system circuits and software to meet severe usage conditions, as well as in the design of display modules, we achieve high quality standards in an optimal manner through consistent in-house development.

Product design with productivity in mind

Taking advantage of the concentration of manufacturing-related departments such as manufacturing, quality assurance, and customer support in addition to the development department, these departments are involved in structural design, adjustment methods, and process design with workability and productivity in mind in the early stages of development, thereby ensuring stable quality in the mass production stage.

In-house facilities complete quality testing to international standards

In order to meet the strict requirements of our users and realize high quality and reliability, we have our own advanced evaluation and testing facilities for EMI, EMS, and safety standards, as well as reliability tests such as high/low temperature tests and vibration/drop tests. In addition to conforming to laws, regulations, and various certification standards around the world, we conduct thorough risk assessments for each market and application, and based on our own reliability standards that reflect various events and cases, we quickly and carefully conduct quality tests of international standards and provide smooth feedback to our design and manufacturing departments. This process supports the reliable quality and high reliability of EIZO products.

● MIL-STD-810 Environmental Testing and Assessment

We operate a facility capable of testing under harsh conditions such as conditions such as extreme temperature and humidity, vibration and shock in accordance with the standards and evaluation guidelines for materials procured by the U.S. Department of Defense.

● Anechoic Chamber

We obtained EMC testing facility certification in 2002 from the U.S. National Voluntary Laboratory Accreditation Program of the U.S. National Institute of Standards and Technology (NIST), based on ISO/IEC 17025 requirements. We also obtained certification from TÜV in 2003.

Ensuring Quality in Procurement

We purchase more than 10,000 types of parts from all over the world. To provide stable products, it is essential to ensure the quality of the parts we procure. We clearly present our procurement policies and guidelines to our suppliers and work with them to achieve the quality we require from the initial development stage. As part of our ongoing efforts to maintain and improve the quality we have established, we work closely with our suppliers to conduct quality improvement activities, including audits of the manufacturing sites of procured parts, quality status monitoring, and failure analysis and remediation.
In this way, we establish cooperative systems and partnerships that allow us to grow together in the long term by utilizing and sharing our technological know-how and market feedback with our suppliers.

Thorough clarification of component specifications

The following is a typical flow of parts procurement. Before procuring parts, we first create a requirement specification that clarifies the specifications and requirements of the parts we are seeking. We then screen and select suppliers, and evaluate and verify parts using sample products. Once the suppliers and component specifications are finalized, delivery specifications are exchanged for each component, and the component specifications and specifications are finalized. In this way, we clarify specifications for all parts used in our products.

Sample evaluation and cooperation with procurement suppliers

By evaluating and verifying sample products, we work with suppliers to build quality. We establish cooperative systems and partnerships that allow us to grow together by sharing our knowledge and market feedback with our suppliers.

Quality Monitoring and Improvement Activities After Mass Production

To maintain quality after mass production, we audit actual production sites and check the quality status. To prevent "silent changes" that can seriously affect quality, we provide our own change point management guidelines.

Ensuring Quality in Production

At each stage of production, important key parameters such as brightness and contrast are automatically recorded and saved and analyzed from various perspectives for real-time quality We use this big data to quantify quality control standards, production efficiency, and provide feedback for new product development.

Spirit of Manufacturing

Ensuring Quality in Sales and After-Sales Service

We conduct sales and after-sales activities through our Group companies and authorized distributors in over 31 countries around the world (as of June 2023). We provide a high level of globally consistent and reliable after-sales service and promptly respond to market demands. In the unlikely event of an issue related to safety or quality, we will take prompt and appropriate measures (e.g., cause investigation, free product repairing, information disclosure).

Web site support

To help our customers solve their problems, we provide customer support services worldwide through our website. Our website provides product-specific support information such as FAQs, compatibility information, user manuals and product warranties, as well as the latest software, drivers and other downloads.

Inquiry Contact

Each Group company has established a point of contact (including telephone and e-mail) to receive inquiries and advice from customers regarding our products and technologies. Inquiries and requests received from customers are promptly shared within the relevant departments and Group companies, and appropriate responses are made and reflected in product development and improvements in the provision of information to customers.
In Japan, EIZO has established the EIZO Contact Center at its headquarters to answer questions about product specifications and functions, and to provide advice on product purchases via telephone, e-mail, and fax.

EIZO Support Network (Japan)

In Japan, EIZO Support Network Corporation provides support, inspection, and quality control at the time of installation and installation for corporate customers. We also provide loan units to individuals and other customers to avoid inconvenience during repair and inspection. We have also established a support system that enables us to respond accurately and quickly to minimize inconvenience to our customers in the event of a malfunction, such as providing free inspections of our products owned by customers affected by disasters.

Long-term warranty through EIZO quality

To ensure that our customers can enjoy our products for a long time, we offer free repair services for up to five years from the date of purchase and for up to 30,000 hours of product use. We also provide repair services for at least 5~8 years after production of each product is discontinued.

*The warranty period and retention period for repair service parts vary depending on the product. For details, please click here.

Response to Quality Incidents

In addition to focusing on the prevention of quality incidents through quality improvement activities for products, services, and solutions, we also collect "information that may foreshadow the occurrence of quality incidents or quality problems" in our daily business activities, and if a safety or quality-related problem should occur, we have a system in place to respond quickly and appropriately (e.g., investigate the cause, repair the product free of charge, disclose information). In the event of a safety or quality-related problem, we have a system in place to take prompt and appropriate action (e.g., investigation of cause, free product repair, information disclosure).

Quality Incident Response Flow

In the event of a quality incident, the incident is reported to our Quality Assurance Department. The Quality Assurance Department, as the department responsible for overseeing various responses, determines the facts, analyzes the information, and reports to the President and Directors for a decision on whether or not a recall is necessary.